Continuous Improvement
Cooner Wire is committed to operating its Quality System to the requirements of ISO 9001:2015, and to continually improve the effectiveness of the system.
Cooner Wire expects its employees to:
- Use the Quality System
- Commit to serving the customer
- Contribute to the continuous improvement objectives
Quality Objectives:
Cooner Wire will strive for continuous improvement in specific business objectives encapsulated in the following:
- Process Quality
- Quality System Performance
- Customer Satisfaction
- Delivery Performance
- Supplier Performance
- RMA Analysis
- Employee Satisfaction
The Cooner Wire Quality System, Quality Policy, and Quality Objectives are monitored daily. Internal quality audits are conducted twice a year and outside audits annually to ensure these objectives continue to meet the changing needs of the business and its customers.
